Nervecentre V9.0 Help for Users

Overview of Back Office

From  Back office, you can:

Create reports
View and manage worklists
View finished consultant episodes that need coding
View and record information about overseas visitors
Retrieve information from e-RS Electronic Referral Service. Used by GPs/patients to book initial appointments with specialists at a convenient time. This would replace the current system where a referral is made to the specialist who then sends out a letter with an appointment – if the patient can’t attend that appointment they’ll have to call back and rearrange.
Send DNAs Did Not Attend. to e-RS
View and manage prescriptions sent to community pharmacies by EPS Electronic Prescription Service. An NHS service only available in England.This service allows prescribers to send prescriptions to community pharmacies. The pharmacies can dispense medications to patients.
View and create yellow card reports A report sent to the MHRA about suspected safety concerns involving healhtcare products. For example, if a patient has an adverse reaction to a medication, you can create a yellow card report.

Home	Your home dashboard. You can customise your home dashboard to show your choice of information. Your home dashboard is available across Nervecentre. Read about setting up your home dashboard
Patient Detail	View and edit demographic and clinical information about a patient.
Search	Search for specific information and create reports. Read more about creating reports If you search for letters, you can fix some problems with the delivery of those letters. Read more about troubleshooting letter delivery issues
Worklists	View back office worklists. These are different to the worklists you can access from  Outpatients or  Theatres. Read more about worklists
Clinical Coding	View finished consultant episodes that need coding. Read more about clinical coding
Overseas Visitors	View and record information about overseas visitors. Read more about overseas visitors
Commissioning Data Set	Not in use.
E-RS	You can: Choose what information Nervecentre retrieves from e-RS View and resolve problems related to e-RS Send DNAs Did Not Attend. to e-RS View reference data from e-RS Read more about e-RS
E-Prescribing Service	View and manage prescriptions sent to community pharmacies. Read more about EPS
Patient Flags	Not in use.
Adverse Drug Reactions	View and create yellow card reports A report sent to the MHRA about suspected safety concerns involving healhtcare products. For example, if a patient has an adverse reaction to a medication, you can create a yellow card report. for adverse drug reactions. Read more about yellow card reports

Patient Detail

You can view patient details from  Back office > Patient Detail.

	Move between patients on the same patient list.
	Shows the patient's name and identifier numbers A number that identifies the patient. For example, a hospital number, NHS number, or local patient identifier.. Mouseover  to see the patient's address. Select the patient's name to search for another patient. Read more about searching for a patient Shows patient tags and bed tags. For example, your organisation might have patient tags for sepsis, AKI, pregnancy, or disabilities. Read more about patient tags DoB / Age / Sex shows a patient's date of birth, age, and sex.
	Select ▼ to transfer a patient. If the patient is an inpatient, Ward / Bed is shown. Ward / Bed shows the ward and bed the patient is in. If the patient is an ED patient, Area / Locn is shown. Area / Locn shows the area and location the patient is in. Admitted shows the date the patient was admitted and the time since admission. For inpatients, the time since admission is shown in hours, then after 24 hours has passed, the days since admission is shown. For ED patients, the time since admission is shown in hours, then after 24 hours has passed, '>24 hours' is shown. Consultant / Specialty shows the name of the consultant and the consultant’s specialty.
	Navigate between the clinical areas of Patient Detail. Select  to see more areas. Read more about these areas The areas available to you depend your organisation.
	Shows detailed information about the patient. The information shown depends on the area you select. By default, Clinical is shown. Clinical shows you summaries of patient information such as observations, clinical notes, and care plans.

From  Back office > Search, you can search for specific information and create reports.

	Select this to choose what you are searching for. Each option has a different list of search criteria. Read more about search criteria
	Search criteria available for this search.
Search	Select to search.
+	Select to add more search criteria.
Clear	Select to clear the search criteria.
	Select to save your search. You can use and manage your saved searches. Read more about creating and using saved searches
	A list of items returned by your search. You can filter the information shown. Read more about filtering information in tables
	Export the current search results to an .xlsx file.

Worklists

From  Back office > Worklists, you can view and manage specific worklists.

	Search criteria. Select search criteria to view items.
	Select to search.
	Select to clear all search criteria.
	Export the current search results to an .xlsx file.
	A list of items returned by your search. You can filter the information shown. Read more about filtering information in tables
Set as completed	Select to mark an item as complete.
Set as outstanding	Select to mark an item as outstanding.
Assign	Select to assign an item to yourself or another user.
Add/edit notes	Select to add or edit notes for an item.

Clinical Coding

From  Back office > Clinical Coding, you can view a list of Finished Consultant Episodes (FCEs) that need coding.

	Search criteria. Select search criteria to view finished consultant episodes.
	Select to clear that search option.
	Select to search for consultant episodes.
+	Select to add search criteria.
	Select to clear all search criteria.
	A list of consultant episodes returned by your search. You can filter the list. Read more about filtering information in tables
Show Patient	Select to view a patient's record. Read more about viewing a patient's record
Assign	Select to assign a consultant episode. Read more about assigning consultant episodes
Set Status	Select to mark coding for a consultant episode as complete or incomplete. Read more about recording coding as complete
Set Coding Sources	Select to record the sources you used for coding a consultant episode. Read more about recording the sources you used
Launch SimpleCode	Depending on your organisation, this option appears. Select to open SimpleCode in another tab of your browser.

Overseas Visitors

From  Back office > Overseas Visitors, you can view and record information about about the overseas visitor status of patients.

	Search criteria. Select search criteria to view tasks about overseas visitors. Read about searching for tasks about overseas visitors
	Select to search.
	Select to clear all search criteria.
	A list of tasks returned by your search. You can filter the list. Read more about filtering information in tables
Show Patient	Select to view the patient's record. Read more about viewing a patient's record
Show Overseas Visitor Information	Select to view and record information about overseas visitors. Read more about recording information
Assign	Select to assign tasks to yourself or another user. Read more about assigning tasks
Set Complete	Select to mark tasks as complete. Read more about marking tasks as complete
Send Letter	Select to send an ad-hoc letter to the patient. Read more about sending ad-hoc letters

E-RS

From  Back office > E-RS, you can access three areas.

E-RS Problems	View a list of events relating to e-RS that Nervecentre is not sure about.
E-RS Retriever	Retrieve information from e-RS and import it to Nervecentre.
E-RS DNA Queue	View and send DNAs Did Not Attend. to e-RS.
E-RS Reference Data	View lists of reference data for specialties, types of clinic, and referral cancellation reasons.

From  Back office > E-RS > E-RS Problems, you can view a list of events relating to e-RS that Nervecentre is not sure about.

You can filter the list of events shown.

Date and Time	Shows the date and time of the event.
Clinic	Shows the name of the clinic.
Slot Start Time	Shows the start time of the appointment slot.
Description	A description of the event. Double-click on an event to view more information about the event, and to resolve the problem.
Conversation Id	The ID of the messages sent between Nervecentre and e-RS.

From  Back office > E-RS > E-RS Retriever, you can retrieve information from e-RS and import it to Nervecentre.

Shows the last four retrievals of information from e-RS. This includes:

What information Nervecentre tried to retrieve from e-RS
What information was retrieved
If the retrieval process was successful

From here, you can choose what information Nervecentre retrieves from e-RS.

To retrieve this information, select Start.

From  Back office > E-RS > E-RS Reference Data, you can view lists of reference data for specialties, types of clinic, and referral cancellation reasons.

You can filter the reference data shown.

e-Referral Specialty	Shows a list of specialties.
e-Referral Clinic Type	Shows a list of different types of clinic.
e-Referral Referral Cancellation reason	Shows a list of reasons for cancelling a referral.

E-Prescribing Service

From  Back office > E-Prescribing Service, you can view all orders sent by EPS Electronic Prescription Service. An NHS service only available in England.This service allows prescribers to send prescriptions to community pharmacies. The pharmacies can dispense medications to patients..

Unsent	Select to view orders not sent to a dispensary yet.
Unsuccessful	Select to view orders where delivery was unsuccessful.
Subsequent Cancel by Pharmacy	Select to view orders cancelled by a pharmacy or appliance contractor.
	Search criteria. Select search criteria to view specific orders.
	Shows a list of orders returned by your search.
Download Report	Export the current search results to an .xlsx file.
Manage prescriptions	Select to view details about the order, and manage prescriptions in the order.

Adverse Drug Reactions

From  Back office > Adverse Drug Reactions, you can view yellow card reports for all patients.

	Select to search for a yellow card report.
+	Select to create a yellow card report. Read more about creating yellow card reports
View	Select an option to choose which yellow card reports appear.
	A list of yellow card reports.

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Send	Select to send the DNAs in the list to e-RS.
	Shows a list of patients who didn't attend their appointment that was booked through e-RS.